If you have any questions or any problems using our site, please check our list of Frequently Asked Questions below.

• General Information
• How do I sign up?
• Is it safe?
• Does it cost anything to join ?
• Where are you based?

• Login & Password
• I forgot my password. Can you tell me what it is?
• How do I change my email address, or password?
• How do I change my username?
• I have completed the sign up process. How should I proceed?
• I did not receive any confirmation email even though I have signed up. What should I do?
• I forgot my username. Can you tell me what it is?
• I can't seem to log in. How should I proceed?
• When I typed in my password, the system says that it is incorrect. How should I proceed?

• Membership Basics / Subscription
• What is the difference between a free Normal membership and an upgraded Gold membership?
• Why should I buy a subscription to upgrade my membership to Gold?
• What subscription plans do you offer and what are their prices?
• What are the various payment options for me to upgrade my membership?
• I have paid with a credit card. Why was my subscription automatically renewed?
• I have paid with a credit card. How do I turn off auto-renewal?
• How do I check my payment history / subscription expiration date?
• Will my profile still show up if my Gold membership subscription has ended?
• I have paid with a credit card. When I cancel my auto-renewal of membership, does it end my subscription?
• Will I still be able to receive and respond to messages after my Gold membership subscription has ended?
• I bought a 3-month Gold membership upgrade and have used only 1 month. Can I get a refund for the remaining 2 months?

• Messages
• I can't seem to send out any messages. Why is that so?
• I received a fraudulent / scam message from another member. What should I do?
• How do I send a message to another member?
• How do I reply to a message that I have received?
• How do I know whether the other party has read my message?
• I can't remember whether I have replied to a message. How do I check?
• How should I respond when I receive a message from someone that I'm not interested in?
• When I send a message to another member, am I sending out an email?

• My Profile
• What are the profile guidelines?
• What language can I use for my profile?

• My Photos
• What are the photo guidelines?
• How do I submit the photos for my profile?
• How do I update my photos?
• What are the acceptable photo formats?
• What should be the sizes of the photo files I send?
• How long do I have to wait for my photos to be approved?
• I'm having difficulty with uploading my photos. What should I do?

• Hotlists
• How do I hotlist someone that interests me?

• Contacting Other Members
• How do I contact someone that interests me?

• Smile
• What is a smile?
• How do I send a smile to another member?
• What happens when I send a smile?
• What should I do when I receive a smile?

• My Matches
• What is My Matches?
• How do I make changes to My Matches?

• My Matches By Email
• What is My Matches by Email?
• How do I make changes to My Matches by Email?

• Emails
• Will I be informed by email when I receive a new message from another member?
• Will other members know my email address?

• Ignore List
• What is Ignore List?
• How do I check my Ignore List?
• How do I make changes to my Ignore List?

• Anonymity / Privacy
• How are the messages I send to other members anonymous?
• Are my personal details confidential?

• Privacy Policy / Terms and Conditions
• What are your Terms and Conditions of Service?
• What is your Privacy Policy?

If you still can't find an answer to your question, please Click Here to contact us.